From speeding up a website to bespoke programming and onto fixing security issues.
Inception-ads are support and help experts. Our support contract offers superb value for money and instant support.
Daily client work with our Ad hoc - help services, typically include: resetting the administrator password, stopping duplicate page titles/URLs created from modules/sub menus, correctly formatting htaccess files to set expires headers and file caching, fixing broken templates, fixing sites after a upgrade gone wrong etc. In reality - if it is a issue - we WILL fix it!
Our help and support services fall into two types:
OPTION 1 :
Contracted Support services are designed for on-going longer term client relationships. We are not a "quick in and out" company, we are with you for the long haul. Contracted services are available at a massive 33% discount. Find out more about our support contract.
OPTION 2 :
On Demand Help services are more usually useful to new customers who have a serious problem requiring immediate expert trouble-shooting assistance. Find out more about our help on demand.
We are happy to say that almost a year on, the product they have developed for us works well, far outstrips our early expectations and delivers on all of our requirements – where others had failed Inception-ads have succeeded. They have successfully kept up with our changing ideas and requirements, acting in a flexible manner to deliver what we (and our clients) really need. Their ability to understand the business case behind requirements and translate them into technical specifications which are then realised in the final product has always been excellent. They have always delivered to agreed timescales, and have worked outside of normal hours to make sure that our tight deadlines have always been met. Their friendly approach has also helped us build a strong relationship, which isn’t something we always manage with IT suppliers!
Rezcomm Ltd (Airport Direct Travel), Neil Robson